Schengen Travel Documents eLearning course now available

Train your Passenger Service staff to avoid fines due improper or invalid travel documentation

We have released a Schengen Travel Documents eLearning course. This online course provides practical information on how to systematically check passenger documentation and to ensure that only passengers with adequate, valid documentation are accepted on flights to the Schengen area.

Schengen Area – The World’s Largest Visa Free Zone

Schengen Area, signifies a zone where 26 European countries, abolished their internal borders, for the free and unrestricted movement of people, in harmony with common rules for controlling external borders and fighting criminality, by strengthening the common judicial system and police cooperation. 

Schengen States apply common rules for people entering the area, including rules on document checks and visa requirements.

Airlines are responsible for ensuring that the passengers they carry have all required travel documents in place to enter the Schengen area. However, many passengers that intend to access the Schengen area are still using improper or invalid travel documentation.

Fines worth millions of euros every year

Whenever an airline is found guilty, a fine of between 3.000 to 5.000 EUR, per passenger travelling with improper documentation, may be imposed. The cumulative cost of fines per year for airlines may be counted in millions of euros.

We created this course with Finnair

We made this online course together with Finnair and have designed it to be suitable for all employees who are checking-in or boarding passengers, particularly those working in ground handling operations.

Do you want to know more?

Please send me an email to get more information. 

With best regards,
Pertti
pertti.mero@airportcollege.com

Our concrete actions for a greener environment

We’ve updated our environmental policy to strengthen our commitment for a greener environment. We have two priorities:

  1. We compensate CO2 emissions incurring from the use of our online courses by our clients. We call this Zero Emission Training – ZET. 
     
  2. We compensate CO2 emissions incurring from our staff’s air travel.

We know how to reduce the carbon footprint with eLearning

Earlier in 2019 Airport College International commissioned a study to understand the environmental impact of training and how digital training can help us, and our clients reduce the carbon footprint in training development and implementation. Findings of this study have been published and are available here: https://iated.org

Read more about responsible AirportCollege.com

Read our full environmental policy on our website. It can be found here (PDF)

eLearning produces great results

We can help you achieve your goals and at the same time help the environment, your people – and save money and time.

If you would like to know more about us and our services, please send your e-mail directly to me.

Pertti
pertti.mero@airportcollege.com

Black Friday Special Offer

Airport College International wants to help organisations tackle information security challenges and provide Black Friday Super Offer.
With just 40 USD per person you can support staff skills in information security.

Information Security online eLearning course

Our Information Security Online eLearning Training Course is designed for personnel to gain relevant knowledge and acquire practical skills as to how to avoid information security mistakes and help companies gain compliance with information security recommendations.

Check course details here: https://airportcollege.com/portfolio/information-security/

Hurry – this deal won’t last long!

This offer is valid for new orders only. This offer expires on 23:59 GMT on December 5th, 2019. Start learning today!

Order now!

Please send an email to us to order your training or for more information.

With best regards,

Pertti
pertti.mero@airportcollege.com

AirportCollege.com eLearning services now available in the United Arab Emirates and the Kingdom of Saudi Arabia

The aviation industry in the Middle East directly employs over 500,000 people and will provide thousands of new jobs in the near future. We want to provide high quality and efficient training solutions to support our clients in tackling the challenges of the fast paced markets of the Middle East. 

Merlintech FZE is our new representative in the region and we strongly believe that together we can help airlines, ground handling agents and logistics service providers save training costs without compromising the quality of training.

Pertti Mero and Ari Ketola with Merlintech FZE’s Kim Okkola and Reima Okkola

Do you want to know more?

Please send an email to us for more information. 

With best regards,
Pertti

UAE based Merlintech FZE to represent AirportCollege.com eLearning services in the United Arab Emirates and the Kingdom of Saudi Arabia

PRESS RELEASE – AirportCollege.com – for immediate release 22nd of November 2019

Helsinki, Finland – Airport College International is excited to announce the launch of its new partner Merlintech FZE that will be representing AirportCollege.com in the region of the United Arab Emirates and the Kingdom of Saudi Arabia.

Global air traffic is expected to double in the next 20 years, creating millions of new jobs. The aviation industry faces a huge challenge to deliver training for new workforce. The industry needs to attract new talents by providing new training methods and forward-looking career paths. At the same time, the training should be relevant, user-friendly and cost-effective.

“The aviation industry in the region provides thousands of new jobs in the near future. Together we can provide high quality and efficient training solutions”, says Airport College International CEO Pertti Mero.

“We strongly believe that we can help airlines, ground handling companies, logistics service providers to save training costs without compromising the quality of training,” says Merlintech FZE CEO Kim Okkola.

About Airport College International

Airport College International provides a complete online training service for airlines, airport ground handling agents and logistics in safety, security and service topics. With the training service our clients can efficiently and flexibly train their staff and maintain competences required by airlines and authorities. Airport College International is a strategic partner of IATA.

About Merlintech FZE

Merlintech FZE has more than 40 years of experience in building trade relationships and establishing a permanent presence for service providers in the fast paced markets of the Middle East. 

Further information

AirportCollege.com Media Desk
+358-50-392 7447, media(at)airportcollege.com

Our New Threatening Customers eLearning Training Course is now available

Incidents involving unruly passengers are an ongoing concern for airlines. They are happening in all parts of the world and in all classes of travel. And the fallout from each incident cuts across many aviation sectors, including safety, security, legal and flight operations.

There are different guidance and specifications related to company policy, procedures, and training. We wanted to provide an eLearning course to identify early signals of potential disruptive situations and how to handle these challenging customer serviced situations.

Practical real-life scenarios

This course gives practical skills as to how to deal with threatening customers in service situations on the ground and in the air.

Facing a threatening customer – Guidance on how to act in a threatening customer service situation with practical exercises on the ground and in the air:

  • Case 1 – Telephone service
  • Case 2 – Check-In
  • Case 3 – Passenger boarding at Gate
  • Case 4 – During Flight
  • Case 5 – During Flight
  • Case 6 – Arrival Service

It also covers preventive measures for risks in the working environment and how to act after a threatening situation.

Who is this course for?

This online training is made for airline and ground handling personnel who work in direct, phone or online contact with customers. These include personnel working in booking, check-in, gate, lounge, tax-free shops, cabin and arrival services etc.

Do you want to know more?

Please send me an email to get more information.

With best regards,
Pertti
pertti.mero@airportcollege.com

News from Hong Kong and Thailand

News from Hong Kong

Cathay Pacific will transfer 16 orders for narrow body Airbus aircraft to HK Express. The order for 32 Airbus single-aisle jets is to be divided equally between Cathay Dragon and HK Express. This is the first major strategic development for the low-cost carrier since Cathay seized control from HNA Group.

International Passenger Terminal 2, which has been in operation for 13 years will be completely shut down as part of expansion work in preparation for the third runway.

The aim of the so-called three-runway projects is to expand the existing Hong Kong International Airport to meet future aviation growth. The project consists of a series of infrastructure projects including a new concourse building and the expansion of Terminal 2, to be connected by an Automatic Passenger Mover and Baggage Handling Systems.

Ground Handling Agents’ staff turnover rate is high

It’s not unusual that over 50% of their personnel will leave the company before they have worked for one year. This leads to a challenge to provide just-in-time training effectively and get new employees onboard as quickly as possible. We are providing perfect solutions to address this challenge.

Airport College International met partners in Hong Kong

Pertti Mero and Ari Ketola with Jardine Aviation Academy and Jardine Ground Handling HR people in Hong Kong, discussing the importance of efficient training methods.

News from Thailand

Thai Airways is under pressure from low-cost carriers in the region, especially on northern routes linking to Vietnam, Hong Kong and China. The airline is now taking actions to reduce costs and it is freezing future aircraft orders and transferring six of its main routes to its low-cost-carrier subsidiary, Thai Smile. Thai Airways is one of the big premium carriers operating out of South-East Asia with a fleet of 84 aircraft, including six Airbus A380s.

Deputy Permanent Secretary for Finance Chakkrit Parapuntakul has been nominated to lead the Thai Airways executive board, in the hopes of bringing the carrier out of its financial problems.

The Transport Ministry has ordered Airports of Thailand (AoT) to halve its landing and parking charges at all airports under its management in a bid to attract more charter flights for the upcoming tourist high season.

Ground Handling Agents staff turnover rate is high in Thailand too

Ground handling agents report that staff turnover rate is over 30% in Thailand. It’s a challenge to employ staff and keep current level and to meet increasing demand.

Airport College International and BAGS Ground Services sign a Memorandum of Understanding (MoU)

Pertti Mero with H.E. Ambassador of Finland to Thailand Mrs. Satu Suikkari-Kleven, BAGS Managing Director Mr. Boonsom Phoungkaew with his team and Mr. Kai Tuorila participating in the signing ceremony in Bangkok.

This collaboration is aiming at organising and promoting online training to the aviation industry. We will share information and expertise regarding the development, provision and operation of training programmes to support aviation professionals in Cambodia, Laos, Myanmar and Thailand.

Do you want to know more?

Please send me an email to get more information. 

With best regards,
Pertti

Airport College International and BAGS Ground Services sign a Memorandum of Understanding (MoU)

PRESS RELEASE – AirportCollege.com – for immediate release 8th of November 2019

Bangkok, Thailand – Airport College International is excited to announce the signing of a Memorandum of Understanding between Airport College Limited and BAGS Ground Services Co., Ltd., Thailand

The Parties have expressed their mutual interest in a collaboration aiming at organising and promoting aviation training to the aviation industry. Under the terms of the MoU, both companies will share information and expertise regarding the development, provision, operation of training programmes to support aviation professionals in Cambodia, Laos, Myanmar and Thailand.

“Global air traffic is expected to double in the next 20 years. The Asia-Pacific is region is expected to grow at a pace of 4.8%, resulting in an additional 2.3 billion passenger journeys by 2037”, says Bags Ground Services Managing Director Boonsom Phoungkaew.

“The aviation industry faces a huge challenge to deliver training for new workforce. The industry needs to attract new talents by providing new training methods and forward-looking career paths. At the same time, the training should be relevant, user-friendly and cost-effective. Together with BAGS and Biz Aviation we can create sustainable training solutions for the future”, says Airport College International CEO Pertti Mero.

About Airport College International

Airport College International provides a complete online training service for airlines, airport ground handling agents and logistics in safety, security and service topics. With the training service our clients can efficiently and flexibly train their staff and maintain competences required by airlines and authorities. Airport College International is a strategic partner of IATA.

About BAGS Ground Service

BAGS Ground Services has been in operation since 2008 with 99% customer retention rate. BAGS provide ground handling services at 14 airports in Thailand and employees over 2000 aviation professionals. 

Learn more about BAGS Ground Services at www.bags-groundservices.com

Further information

AirportCollege.com Media Desk
+358-50-392 7447, media(at)airportcollege.com

News: https://airportcollege.com/category/news/

News from the Philippines

The Sangley Airport in Cavite was on track for its scheduled operational dry run on October 29.

Philippine Airlines, AirAsia, and Cebu Pacific were some of the airlines that have agreed to use the new airport upon its completion. 

Cebu Pacific also plans to use Stanley Airport as it’s turboprop cargo fleet hub.

The Clark International Airport, north of Manila runs a project for the future. The Clark International Airport Project (CIAP) aims to improve connectivity, drive economic growth, increase trade and create employment opportunities across the region.

Pertti Mero and Dino Santos with Makroasia Ground Service’s training management in Manila.

Meeting Ground Handling Agents

This week Airport College International met several Ground Handling Agents in Manila.

More passengers and cargo around the Philippines

We learned that recently established ground handling arrangements play a significant role when supporting airlines’ daily operations and future growth.

All players, including Civil Aviation Authority of the Philippines (CAAP) confirmed that training plays an important role when Ground Handling Agents provide services for airlines.

During the week we met several companies and the people we met all found our online training service useful.

Click to watch one minute video: Airport College enters the Philippines.

Stay tuned – Next week we’ll have more news from Asia

Thank you all for reading.

Best regards,
Pertti
pertti.mero@airportcollege.com

News from Japan

More flights to Haneda airport

Seven countries including Australia, China, Finland, India, Italy, Turkey and Russia have won 26 of the 50 new international slots created at Tokyo’s Haneda International Airport in the run-up to next year’s Olympic and Paralympic Games.

International slots increase at Haneda from the current 60,000 to about 99,000 per year.

Delta Airlines will fully transfer its flights from Narita International Airport to Tokyo International Airport at Haneda, bringing their operations closer to central Tokyo.

Airport College international met its clients and partners in Tokyo. Pertti Mero and Takeshi Yokoyama with WAI Western Associate’s management in their Tokyo office.

Zipair Tokyo is a new low-cost airline based in Narita Airport, owned by Japan Airlines. The airline is expected to commence operations in 2020 to Korea and Thailand.

Severe lack of personnel

Japanese companies are increasingly reporting that the lack of personnel is their biggest challenge. The problem is severe in the service sector, including airport ground handling and truck transportation.

Seven-Eleven Japan to end some 24-hour operations

Seven-Eleven Japan will end 24-hour operations at some outlets, becoming the first major convenience store operator to scale back around-the-clock hours as they are finding it increasingly difficult to staff the night shift.

Stay tuned – Next week we’ll have news from the Philippines

Next week we’ll update you with the latest news from the Philippines to where our tour will be heading next.

Thank you all for reading.Best regards,
Pertti
pertti.mero@airportcollege.com