Passenger Handling Staff in Focus

Thousands of Passenger Handling personnel take our online courses every year

With our complete training service you can efficiently and flexibly train passenger handling staff, and maintain competences required by airlines and authorities.

Passenger handling personnel need to study a number of service, safety and security related topics regularly.

Please check the following list of ready-to-use online courses and let us know if you want to know more about course content and prices.

Online eLearning courses for Passenger Handling personnel:

  1. Passenger Handling
  2. Threatening Customers
  3. Schengen Area Travel Documents
  4. Introduction to the Airport
  5. Aviation Security
  6. Airside Safety
  7. Dangerous Goods Regulations
  8. Live Animals Regulations
  9. Human Factors
  10. Introduction to Safety Management System (SMS)
  11. Information Security
  12. Aircraft Turnaround Coordination

Around the world

Our online courses are used in more than 30 countries around the world. Airport College International is proud to offer online eLearning courses in several languages to support your company training needs.

We are actively looking for new clients and would like to provide you with our online training services.

Would you like to know more?

Please don’t hesitate to contact me for more information.

With best regards,
Pertti
pertti.mero@airportcollege.com

What do your colleagues expect from eLearning?

We have met several clients and discussed the importance of training and what the role of online training is in their business. Many great ideas for future digital learning methods were tossed around and some of them are actually already here and in use.

During the meetings and coffee break discussions we collected valuable feedback for our course development and learned what the value of online training is for our clients.

In this blog I summarise some of the key findings and will share the rest of them in coming weeks.

Some key findings from our discussions

Many important topics were discussed with our clients and colleagues. The following themes arose repeatedly from these discussions. I’ll summarise the most important topics, which were:

  • Training courses must comply with the training requirements of international aviation authorities, such as the IATA and ICAO.
  • It takes a lot of time and effort to create relevant course content and keep it updated.
  • The pedagogical approach must be selected carefully to be suitable into an online environments and training target groups.
  • Online courses must be suitable for self-study, fit well as part of blended learning, and support instructor if the material is used in the classroom.
  • Course content should be customizable to fit local and clients’ needs.

What is our promise for the future?

We work hard with the leading experts in the aviation industry to ensure that training content is relevant and always up-to-date.

We make every effort we can that our eLearning courses can be used for self-study, as part of blended learning or as instructors’ support material in the classroom. Course content can be customised to fit any company needs.

Do you want to know more?

If you would like to know more about our services and how we will support clients please send your request by email directly to me.

With best regards,
Pertti
pertti.mero@airportcollege.com

Competent workforce makes the difference in Pharma Transportation

More and more pharmaceutical and healthcare products are transported each year by air, and we need to ensure that products reach the customer on-time, and in sound condition.

The whole distribution process of pharmaceutical products, from the premises of the product manufacturer to the entity providing pharmaceutical products, directly to a patient, is carefully regulated.

As transportation plays a critical part in the process, a competent workforce is a must to guarantee the safety of products.

New training methods need to be explored

My colleague, Mr. Teemu Patala, wrote an article in PMPS magazine about the challenges for Pharma logistics, and what needs to be taken into account when providing proper training for an entire workforce.

Mr. Patala’s key statements in the article are: 

  • The global challenge to find competent people
  • A skilled workforce is the key to successful pharma transportation
  • Modern training solutions can significantly support the development of skills

PMPS (Pharmaceutical Manufacturing and Packing Sourcer) February 2020 issue is now live online. You can access the magazine from the link below. Mr. Patala’s article can be found by scrolling to page 72: https://en.calameo.com/read/006113385d09d19d00aa7

Training Innovations Help Prepare

Our Pharmaceutical Cargo Handling eLearning course provides practical guidance as to how to properly prepare, package and handle time and temperature sensitive goods, quickly and efficiently.

Created with industry experts for you

We have created this eLearning course together with an Airline and a Ground Handling company to meet international requirements. The course content is in line with IATA’s Temperature Control Regulations. Let us help you to get your staff competent and certified.

Do you want to know more?

If you would like to know more about the Pharma eLearning course, please do not hesitate to drop me an email.

Pertti
pertti.mero@airportcollege.com

Why is Training Important?

Today anyone who works in airline or airport ground handling operations must be trained according to their job function. This includes initial training to acquire required competences and regular recurrent training to maintain and update the skills.

Employees who are competent and on top of the changing industry standards help your company meet industry safety standards and regulations.

Training for Operational Staff

Qualified employees are one of the most important assets to increase productivity and improve the quality of services. It’s top priority to offer suitable training in all organisational levels, not only middle and top management.

Operational staff plays a key role in safety and productivity

Training enhances company reputation and, of course, is needed to pass audits conducted by airlines. A solid, well implemented and communicated training plan makes a company more attractive to potential new recruits as well as to the new airline clients. Well balanced training and personnel development also reduces employee turnover and is seen as an company benefit.

Why Airport College?

We provide a complete online training service for airlines, airport ground handling agents and logistics. With our complete training service your company can efficiently and flexibly train operational staff and maintain competences required by your clients and authorities.

Please remember that our eLearning courses can be used for self-study, part of blended learning or as instructors’ support material in the classroom.

We can help you in training

We know what it takes to provide required training, just contact us to hear how we will provide training for you.

Please don’t hesitate to contact us for more information.

Pertti
pertti.mero@airportcollege.com

50 Years of ULD’s in the Air

The first commercial 747 passenger flight departed from New York to London on January 22, 1970, operated by Pan Am and carried ULDs for the very first time on a commercial passenger flight.

Since those days ULDs have been essential to the air transportation business and now is a good time to highlight the importance of ULDs.

Today 1 million aircraft ULDs are in service. They are an expensive asset and require correct handling. Every year, the total cost of both repair and loss of ULDs is estimated to be about $300 million, excluding flight delays and cancelations due to their unavailability.

Pan Am Historical Foundation photos of Pan Am’s historic Boeing 747s

ULD’s are official aircraft parts and directly contribute to flight safety:

  • ULDs are aircraft parts and are subject to safety and airworthiness requirements
  • Correct ULD handling contributes to flight safety
  • Every stakeholder must ensure that ULD training requirements are met

…and, proper ULD handling also reduces costs and improves efficiency.

We offer tools for operational people

  1. ULD60seconds.com – free tools to promote awareness of safe ULD operations
  2. ULD Operations eLearning course – a reasonably priced online training course for all personnel involved in ULD operations

We can help you in training

We at AirportCollege.com, can help airlines, ground handling agents and logistic companies meet ULD training standards with our cost effective ULD Operations eLearning course.

We know what it takes to provide required training, just contact us to hear how we will provide training for you.

Please don’t hesitate to contact us for more information.

Pertti
pertti.mero@airportcollege.com

Virtual Reality Aircraft Walkaround Check

Last year, AirportCollege.com launched The Next Generation Training Development Initiative, which combines several research and development projects under one umbrella.

These projects explore current and emerging learning technologies with the objective to identify solutions that will become part of our future training portfolio. 

We are excited to announce that Virtual Reality (VR) Aircraft Walkaround Check is now ready, and we are collecting feedback and new ideas from our clients.

How can Virtual Reality be used in aviation training?

Accessing real aviation equipment, such as Aircraft and GSE, in hands-on training is often costly and difficult. In Virtual Reality trainees can practice skills in a safe and realistic environment. Some of the drills may consist of situations or incidents which are not possible to practice in real life. 

We have combined training and gaming elements in our VR solution and the initial feedback from our customers is very positive. Our advanced scenarios and detailed feedback can take aviation training to the next level.

Do you want to know more?

Please don’t hesitate to contact me or my colleagues for more information or about arranging a VR demo for you.

With best regards, 

Pertti
pertti.mero@airportcollege.com

Training plan for 2020

At this time of year you might be working with your training plan and considering how to run training courses. Before you select your training methods and service providers, please consider adding our online training services to your training offering for onboarding new employees and recurrent training for your current existing workforce.

We can help you with our online eLearning services, providing the following benefits…

Regulatory compliance

Our online training courses comply with the training requirements of international aviation authorities, such as the IATA and ICAO.

Cost-efficiency – gain up to 80% of savings

AirportCollege.com training service reduce various costs typically associated with classroom training. These include travel and accommodation, classroom or venue rental, printed learning materials and salaries. Studies indicate that eLearning has the potential to reduce training related costs significantly, by up to 80%.

Always up-to-date, multipurpose and customisable

We work with the leading experts in aviation industry to ensure that training content is relevant and always up-to-date. Our eLearning courses can be used for self-study, part of blended learning or as instructors’ support material in the classroom. Course content can be customised to fit any company needs.

24/7 access to training, anywhere

AirportCollege.com courses are self-paced and training is available 24/7. Learners are not bound to a specific time or place to physically attend classes. Qualifications can be updated whenever needed.

Zero Emission Training

Our Training Service reduce paper waste, emissions and other training-related footprint by over 99% when compared to classroom training. We compensate the CO2 emissions incurred from the use of our online courses by our clients.

We know how to reach these benefits

  • No matter if your organisation has 100, 1000, or more employees
  • Our service scales to match your demand
  • Just select the courses from our ever-growing course portfolio and start the training

Do you want to know more?

If you would like to know more about us and our services, please send your request by email directly to me.

With best regards,
Pertti
pertti.mero@airportcollege.com

What are the top tech trends in 2020?

Several authors present their list of the top strategic technology trends that will impact the whole world and all orginsations in 2020.

You can find below a link to Forbes Technology Council predictions on the top tech trends for 2020, so you can get the inside scoop for the new year.

The 4th Industrial Revolution, and technology is evolving faster than ever

We encourage you to spend a few moments to read the material we have picked for you.

Forbes: The 7 biggest technology trends In 2020 you must get ready

We will follow technology trends and apply the best practices to our training service development.

Do you want to know how we at Airport College International will follow these global trends?

Please send me an email for more information.

With best regards,
Pertti
pertti.mero@airportcollege.com

Happy Holidays and New Year 2020!

We wish all our customers, business associates and friends happiness for this holiday season and throughout the new year! 

Airport College Team

Schengen Travel Documents eLearning course now available

Train your Passenger Service staff to avoid fines due improper or invalid travel documentation

We have released a Schengen Travel Documents eLearning course. This online course provides practical information on how to systematically check passenger documentation and to ensure that only passengers with adequate, valid documentation are accepted on flights to the Schengen area.

Schengen Area – The World’s Largest Visa Free Zone

Schengen Area, signifies a zone where 26 European countries, abolished their internal borders, for the free and unrestricted movement of people, in harmony with common rules for controlling external borders and fighting criminality, by strengthening the common judicial system and police cooperation. 

Schengen States apply common rules for people entering the area, including rules on document checks and visa requirements.

Airlines are responsible for ensuring that the passengers they carry have all required travel documents in place to enter the Schengen area. However, many passengers that intend to access the Schengen area are still using improper or invalid travel documentation.

Fines worth millions of euros every year

Whenever an airline is found guilty, a fine of between 3.000 to 5.000 EUR, per passenger travelling with improper documentation, may be imposed. The cumulative cost of fines per year for airlines may be counted in millions of euros.

We created this course with Finnair

We made this online course together with Finnair and have designed it to be suitable for all employees who are checking-in or boarding passengers, particularly those working in ground handling operations.

Do you want to know more?

Please send me an email to get more information. 

With best regards,
Pertti
pertti.mero@airportcollege.com